When my truck suddenly stopped running on a Sunday, I left it in Tuffy 's lot and dropped the key in the off hours drop. Monday morning by 8:00, I received a call from Noah asking what was up with my truck. I explained what happened and the team went right to work diagnosing the issue. By 10:00, I recieved another call with an additional question to assist in further diagnosis. Within the hour, they found the issue (the modular relay shorted out). By 1:30, the truck was ready! Noah was awesome with prompt and courteous customer service. Nice to know this type of service still exists! Thanks to Noah and the Tuffy's team!
Nov 25, 2020 – Jacksonville, FL
I am a repeat customer of Tuffys because I value their customer service skills. They are very engaging, they have good communication among each other as a team and their environment is very clean and welcoming. One main aspect of their quality service is their professional advice as to what your vehicle requires. To me, that is probably the most essential so that you can make your own decision about what service to perform on your vehicle at the time. This is a FIVE STAR auto care service company!
Sep 09, 2020 – Jacksonville, FL