Family Owned & Operated
Complete Auto Repair
FREE Loaner Vehicle
Shuttle Service Available
FREE Wi-Fi
When my truck suddenly stopped running on a Sunday, I left it in Tuffy 's lot and dropped the key in the off hours drop. Monday morning by 8:00, I received a call from Noah asking what was up with my truck. I explained what happened and the team went right to work diagnosing the issue. By 10:00, I recieved another call with an additional question to assist in further diagnosis. Within the hour, they found the issue (the modular relay shorted out). By 1:30, the truck was ready! Noah was awesome with prompt and courteous customer service. Nice to know this type of service still exists! Thanks to Noah and the Tuffy's team!
Raymond Robinson
Nov 25, 2020 – Jacksonville, FL
I am a repeat customer of Tuffys because I value their customer service skills. They are very engaging, they have good communication among each other as a team and their environment is very clean and welcoming. One main aspect of their quality service is their professional advice as to what your vehicle requires. To me, that is probably the most essential so that you can make your own decision about what service to perform on your vehicle at the time. This is a FIVE STAR auto care service company!
Jose S
Sep 09, 2020 – Jacksonville, FL
Just wanted to say Tuffys has a FANTASTIC customer service. I take my personal and my company vehicle in for service. They talk and treat each person with respect and take time to handle their customers properly. Have an issue with something and theyre quick to fix or make the issue right. A+ company
Taylor the Detailer
Sep 10, 2019 – Jacksonville, FL
I have been involved with the Automotive Industry for 25 years and I after getting to know David and the team at Jacksonville Tuffy I was amazed! This shop is packed full of talent to look after your vehicles and keep your family safe on the road. Its not very often where you find a shop that is run so well and cares so much about your experience.
Steve b
May 17, 2019 – Jacksonville, FL
For those who want reliable service, low costs, and great work look no further! This place is hands down the best car service in Jacksonville. The owner Dave was so friendly and honest! Days after picking up my car Tuffy sent me a text just to check and see how the car was doing, only giving me another reason to love them. I will refer and be a long time customer, thanks Tuffy!
Kristen S
May 02, 2019 – Jacksonville, FL
We all heard the stereotype about mechanics & garages right? Well, this facility is top notch! I have an 04 Honda Pilot thats very well maintained and since Ive moved to FL less than a year, I haven't really found an HONEST mechanic or garage until I found Tuffy location on Beach Blvd by chance. The service is IMPECCABLE and they actually FIX the root of the problem on the spot! I had two bad experiences with garages here in Fl since Ive moved here. One was Tire Kingdom in Ponte Vedra location for regular oil change, & their inexperience mechanic used an impact wrench to screw back the oil pan plug which caused it to leak, and finally spend more $$$ to replace the oil pan out of pocket. Had the oil pan installed by a different garage (Maxi Auto Care) in Beach Blvd FL which is highly recommended by AAA. However, when I came back to the same garage for a different problem, thats where HONESTY came to play SMH! Had a noise problem, with my power steering, and this garage tried to fix it two different occasions where I have to pay both Labor costs and parts TWICE and the problem STILL wasnt fixed two weeks later. First time, they said that it should fix the squeaking noise by draining the power steering fluid and filling it with a fresh one. Two weeks later I came back to them for the same problem. They then change the power steering belt and was told that if the squeaking noise is still there, I may need to change the power steering motor. After spending labor cost and parts for the same problem, the noise is still there. Came back two weeks later for the same problem and was told by the Svc Mgr, that Honda Pilot has that problems all the time bcoz she also owns one herself, & that if I replace the power steering motor, the squeaking noise will still be there since its an older SUV. Wow, that means I have to pay them an additional labor cost and parts for a problem they may NOT THINK it will be fixed so I said no to them. Three weeks later, my maintenance light went on for a regular oil change and I happen passed by Tuffy on Beach Blvd. I went in for a regular oil change and spoke to the Svc Mgr and explained to him about the squeaking noise on my power steering. And to my surprised, THEY DID FIX the problem one time which should have been done in the first place. Come to find out, when Maxi replaced the belts the second time, Maxi auto care didnt bother taking the rubber residue from the old belt when theyve replaced it with a new one. I must say that Tuffy definitely acquired a permanent and a loyal client bcoz of it. Just for the record, my Pilot had always been serviced by a HONDA Dealer where I bought that vehicle Brand New in 2004, and kept all maintenance record for it. I got the same QUALITY OF SERVICE and HONESTY from the same dealership in Pa at Tuffy, Beach Blvd location! I highly recommend that place for sure.
E.R. S
Apr 22, 2019 – Ponte Vedra Beach, FL
I want to thank Jeremy and the owner for the outstanding customer service and amazing way they both went out of there way to help a single mom get repairs needed done at prices I was able to afford. They both took time to find ways for me to be able to make the repairs fit my thight budget. It wasnt just about making the almighty dollar for them . It was making sure I received what repairs that I needed . I will always remember and send anyone and everyone that will listen to these guys for all of their car care needs . Thank you again for going above and beyond .
Terri R
Jan 28, 2019 – Jacksonville, FL
The service professionals at Tuffy were great. I brought my car in due to a severe vibration at higher speeds, thinking it needed an alignment. After inspecting it thoroughly, the manager advised me that I didnt need an alignment, but my tires were worn and out of balance andneeded replacing. They gave me a quote for new tires but were not pushy at all and did not charge me anything for the diagnosis. I explained I had bought my tires at discount tire originally and would purchase new set there since Id get a significant credit because of my warranty. I would recommend Tuffy 100%!
Gaye M
Oct 30, 2018 – Atlantic Beach , FL
Always a great experience coming to Tuffy for an oil change! Also some of the best prices in town!
Alexandra I
Sep 04, 2018 – Jacksonville, FL
It is our pleasure to recommend the services of Tuffy Auto Service. They do an excellent job, are always dependable, great customer service.
Whites Roofing Company W
Jul 26, 2018 – Jacksonville, FL
